Modeling Business Process

Through this course, you will learn to:

• Describe the purpose and benefits of Business Process Modeling.
• Describe the components of an industry-standard Business Process Management framework and how Business Process Modeling fits into it.
• Describe at a high level the Business Process Management (BPM) framework and match where the process models from this course are used in each.
• Discuss the essential business process modeling components, steps and ingredients that are necessary for success.
• Discover appropriate elements of processes that need to be documented.
• Understand the different views business processes can depict, including “as-is” and “to-be” process maps.
• Use process maps to discover, document, and communicate about processes.
• Describe the importance of setting process boundaries and how that can make your modeling more productive.
• Develop a variety of clear and consistent process models, understanding when to use each. These include:
• Scope diagram
• SIPOC: Input/Process/Output chart
• Process map using ISO standard symbols
• Swim lane diagram
• Process map using BPMN standard notation and Activity diagrams using UML standard symbols
• Hierarchy (function-process) model
• Value Chain process model
• Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity.
• Work effectively with the key stakeholders involved in each process modeling session.
• Use basic facilitation techniques.
• Understand the relationship between business process modeling and automating business processes.
• Develop models used to check for completeness and consistency of balanced data and process.