Through this course, you will learn to:

  • Describe the purpose and benefits of Business Process Modeling.
  • Describe the components of an industry-standard Business Process Management framework and how Business Process Modeling fits into it.
  • Describe at a high level the Business Process Management (BPM) framework and match where the process models from this course are used in each.
  • Discuss the essential business process modeling components, steps and ingredients that are necessary for success.
  • Discover appropriate elements of processes that need to be documented.
  • Understand the different views business processes can depict, including “as-is” and “to-be” process maps.
  • Use process maps to discover, document, and communicate about processes.
  • Describe the importance of setting process boundaries and how that can make your modeling more productive.
  • Develop a variety of clear and consistent process models, understanding when to use each. These include:
  • Scope diagram
  • SIPOC: Input/Process/Output chart
  • Process map using ISO standard symbols
  • Swim lane diagram
  • Process map using BPMN standard notation and Activity diagrams using UML standard symbols
  • Hierarchy (function-process) model
  • Value Chain process model
  • Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity.
  • Work effectively with the key stakeholders involved in each process modeling session.
  • Use basic facilitation techniques.
  • Understand the relationship between business process modeling and automating business processes.
  • Develop models used to check for completeness and consistency of balanced data and process.

Course Curriculum

  Business Process Modeling - Course introduction
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  Business Process Modeling Concepts
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  Framing the Process
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  Process Mapping
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  Refine Process
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  Handouts
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