Refund policy
Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Vellicate, you agree to our Privacy Policy, Terms of Use and refund policy.
Payment Policy
Vellicate Technologies accepts credit cards and purchase orders as methods of payment for our classes. All major credit cards like American Express, Visa, MasterCard, Discover, and Diners Club are accepted. Purchase orders should name Vellicate Technologies as the vendor. All courses must be paid for prior to the start of the first class session unless prior arrangements have been made.
If you have any questions concerning payment, write to [email protected].
Our refund policy is as follows:
Cancellation & Refunds: Online Training
For Self Placed Learning:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 15% content or downloaded the study material or used mock questions. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
For Instructor Led Training:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 15% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, in case a user downloads the material for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
Student substitutions can be made in writing at any time prior to the class start date without incurring any change fee.
Cancellation & Refunds: Classroom Training
Vellicate generally does not cancel its training. However, in some circumstances, vellicate reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)
o In case Vellicate cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However, travel, logistics or any personal expense incurred by learners/participants will not be refunded.
o In case Vellicate cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming classroom batch without any extra charges and in case they don’t prefer classroom training they will be rescheduled to the upcoming live virtual class.
o If a cancellation is done by a delegate 15 business days (or more) prior to the event, 25% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
o If a cancellation is done by a delegate within 15 business days (or less) of the event, no refunds will be made.
o No refunds or credits will be available for participants who fail to attend both days of the course.
o Student substitutions can be made in writing at any time prior to the class start date without incurring any change fee.
Refund request can be initiated by writing a mail to [email protected]
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
Vellicate reserves the right to revise the terms & conditions of this policy without any prior notice.
Commitment Period
All services committed by Vellicate are time barred to 12 months. Customers must utilize all services and products (including exam simulators) within 12 months period. All commitments expire after 12 months of purchase.
Note: All refunds will be processed within 10 working days after the refund request is approved by Vellicate.