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Improving Business Process
Course introduction
Course curriculum
Key concepts in Business Process Improvement
Business Process Improvement Foundation (182:30)
Case Study
Analyzing Process
Defining and Collecting Metrics, Analyzing Process (204:04)
Process Design
More on Analysis (26:47)
Process Design Principles and Techniques (156:37)
Transform Business
Transform Organization by Improving Business Process (150:59)
Case Study
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